Refund Policy

Refund Policy

Last updated: 5 August 2026

We sell digital music and provide paid artist-administration services. Because digital files can be delivered immediately, refund decisions depend on the type of transaction, the delivery status, the reason for the request and any rights that cannot lawfully be excluded.

Digital music purchases

A refund may be considered where:

• the same payment was charged more than once;
• payment was successful but the purchased release was not made available within a reasonable support period;
• the delivered ZIP is materially incomplete or corrupted and we cannot correct it;
• the wrong release was delivered because of a platform error; or
• the release was removed for a rights problem before the customer received meaningful access.

A change of mind after successful access to a working digital download will not normally qualify for a refund, subject to applicable consumer law.

Artist-service payments

An artist-service fee covers administration, intake, rights review and catalogue preparation. Payment does not guarantee publication.

A service refund may be considered where we cannot provide the paid service, a duplicate payment occurred or the service was cancelled before meaningful work began. A submission rejected because of ownership, missing licences, copied artwork, poor files or false information will not automatically qualify for a refund.

How to request a refund

Contact support with:

• the transaction or submission reference;
• the account email or telephone number;
• the reason for the request;
• relevant screenshots or evidence; and
• the requested outcome.

Do not publish private payment details in public comments.

Review and accounting

Approved refunds are recorded against the original order. Related artist royalty entries are reversed through separate ledger entries rather than silently deleted. Provider processing time and charges may affect when the money appears.

We may refuse a fraudulent, abusive or unsupported request. This policy does not remove a consumer right that cannot lawfully be excluded.